Last updated: October 18, 2026
These terms and conditions apply to every tour booked with Un Viaje a Marruecos, operated by the local team behind Morocco Excursions, Marrakech 40000, Morocco. Please read them before you pay your deposit. By booking, you accept these terms on behalf of everyone in your party.
1. Booking and deposit
- Your booking is confirmed once you pay the deposit and we send you a written confirmation by email.
- The default deposit is 30% of the total tour price, paid online through PayPal. You can pay with a PayPal account or with a debit or credit card.
- The balance is paid on arrival, in cash in euros (EUR) or Moroccan dirhams (MAD), usually to your driver on the first day of the tour.
- If PayPal is not available in your country, contact us and we will suggest another payment option.
2. Prices
- All prices are per person and set in euros. Amounts shown in US dollars or other currencies are approximate and for reference only.
- Private tours: the price per person depends on the number of travelers, because the vehicle and driver cost is shared. If the number of travelers changes after booking, the price per person is recalculated.
- Group tours: the price per person is fixed, whatever the size of your party. Group tours use a shared minibus with a maximum of 17 travelers. A single supplement for your own room is available on request.
- Prices may vary by season, for example during Christmas, Easter and major festivals. The price confirmed in your booking will not change, except for changes you request.
- What is included and excluded is listed on each tour page. Flights, lunches, drinks, entrance fees, tips, travel insurance and city guides (unless stated) are not included.
3. Cancellation by you
This is our default cancellation policy. Special conditions may apply to some tours or peak dates, and these will be stated in your booking confirmation.
| When you cancel | Refund |
|---|---|
| 30 days or more before departure | Full deposit, minus PayPal fees |
| 29 to 15 days before departure | 50% of the deposit |
| Less than 15 days before departure | No refund of the deposit |
Cancellations must be sent in writing to nomalortravel@gmail.com. The date we receive your message is the cancellation date. No refunds are given for unused services, late arrivals or no-shows once the tour has started.
4. Changes
- Changes by you: we will do our best to accommodate date, route or hotel changes, subject to availability. Any price difference will be charged or refunded. Changes requested less than 15 days before departure may be treated as a cancellation if suppliers cannot accept them.
- Changes by us: on the road, your driver may adjust the order of visits or the timing for safety, weather, road conditions or local events. If we need to make a major change before departure, such as replacing a hotel with one of a similar standard, we will tell you as soon as possible. If the change is significant and you do not accept it, you may cancel and receive a full refund of your deposit.
- Cancellation by us: if we must cancel a tour, for example because a group tour does not reach a safe number of travelers, we will offer you another date or tour or a full refund of the amounts you paid.
5. Travel documents and health
You are responsible for having a valid passport, any visa or travel authorization you need, and meeting any health requirements for entry into Morocco. Entry rules depend on your nationality and can change, so check official sources before you travel. Please tell us about any medical condition, allergy or mobility need that could affect your trip.
6. Travel insurance
Travel insurance is not included in our prices. We strongly recommend a policy that covers medical expenses, emergency evacuation, trip cancellation and the activities on your tour, such as camel rides and hiking.
7. Your responsibilities
We ask you to respect local laws and customs, the people you meet and the schedule agreed with your driver. We may refuse to continue a tour with a traveler whose behavior puts others at risk, without a refund.
8. Liability
We take care to choose reliable vehicles, drivers and suppliers. Hotels, camps, local guides and activity providers are independent businesses, and we are not liable for their acts or omissions beyond what the law requires. We are not responsible for loss or theft of personal belongings, for delays caused by third parties such as airlines, or for costs arising from missing documents. Nothing in these terms limits liability that cannot be limited by law.
9. Force majeure
We are not responsible for failing to provide services because of events beyond our control, such as extreme weather, natural disasters, epidemics, strikes, road closures, government decisions or civil unrest. In these cases, we will work with you to find an alternative date or route, or refund the part of the services we could not provide, minus costs already paid to suppliers.
10. Complaints
If something is not right during your trip, tell your driver or contact us right away so we can fix it on the spot. If you are still not satisfied, send a written complaint to nomalortravel@gmail.com within 30 days of the end of your tour. We will reply within 15 days.
11. Privacy
We use your personal data as described in our privacy policy.
12. Applicable law
These terms are governed by the laws of the Kingdom of Morocco. Any dispute that cannot be settled amicably will be referred to the competent courts of Marrakech, without affecting any mandatory consumer rights you have in your country of residence.
Questions about these terms? Check our FAQ or contact our team before you book.